Asheville Dental Associates

I had an excellent experience at this Asheville Dental. The dental hygienist was courteous, professional, and very attentive. She did an outstanding job cleaning my teeth, and to my surprise, I experienced very little pain or discomfort. I was pleasantly surprised by how comfortable she made the entire process. I’m extremely satisfied with the quality of care I received and very happy with the results. I would definitely recommend Asheville Dental to anyone looking for professional, gentle, and compassionate dental care!

I had an issue with a recently implanted bridge. It was rubbing against my lower gums and causing irritation. I made an appointment with Ashville Dental Associates for emergency care. They called me two days before my scheduled appointment to let me know I could come in early if I wanted. I took the earlier appointment and I am extremely pleased that I did. They listened to my problem, were compassionate and reassuring, and took care of my issue very quickly. I already feel less irritation. I am very pleased with them and highly recommend their services.

I have generally had okay experiences with this office, largely because my hygienist, Stephanie, has always been professional, kind, and gentle. Unfortunately, my experiences with the front office staff have consistently felt much less empathetic, and my most recent experience will likely be my last. At my last appointment, I explained that I had Aflac dental insurance, which provides benefits up to a certain amount regardless of whether a provider is in or out of network. The conversation was uncomfortable and dismissive, and I was required to pay my approximately $200 bill before leaving. While I was frustrated, I assumed I had misunderstood how my new insurance worked and did not make an issue of it. Several months later, I met with my insurance representative, who confirmed my benefits and explained what I needed from the dental office to receive reimbursement. When I called the office, I discovered that I actually had a roughly $200 credit sitting on my account. No one had contacted me to tell me this or attempted to refund it. When I asked how a $200 credit could go unnoticed, I was told that payments can post to an account without being noticed until someone pulls the account up again. That explanation concerned me more than the original billing issue. $200 is a substantial amount of money, and had I not called, I have no idea how long the office would have continued holding money that I had overpaid. I understand that billing and insurance can be complicated, and I am not suggesting that this was intentional. What concerns me is apparently having no reliable process for identifying patient credits and notifying or refunding patients when an insurance payment results in an overpayment. It makes me wonder how often patients have credits sitting on their accounts without knowing. Stephanie has always been wonderful, and I wish my experience with the administrative side of the practice had reflected the same level of care and professionalism.

I called to inquire about new patient availability and they were able to get me in the very next day. Appreciate the quick turnaround! Next day visit, my check in was at 8:00am and by 8:03am I was already being looked at! Within the hour, they were able to document and scan my teeth, come up with a dental plan, reviewed my insurance coverage, and set me up with three future appointments. This office is very efficient and super friendly. Would give them 6/5 stars if I could - thank you!

Love this office. From the front desk staff to the providers, everyone was kind, caring, and knowledgeable. They addressed my issue, set up a treatment plan, and put everything in motion to complete that plan. I feel very good about my treatment going forward.

Called to schedule an appointment for my daughter after a referral from her regular dentist and spoke to the office manager, who was a man, and he WAS INCREDIBLY RUDE! When scheduling an appointment, there should be kindness and more importantly respect. I would highly recommend the Morganton location instead. Both ladies were so nice and scheduled her appointment with kindness and compassion!

I'm a new client at Asheville Dental and my first visit was absolutely great. The staff is courteous, professional, and treated me with the utmost care. I'd especially like to highlight the fact that this clinic accepts community referral requests from the VA medical center. Most clinics won't because of the additional paperwork and low reimbursement rates from the VA. These providers are true patriots and love their veteran clients. I'm so thankful I found them and highly recommend them for anyone looking for a dental provider!

I had an amazing experience with Jill Laughter at Asheville Dental Associates. She is hands down the best dental hygienist I’ve ever had. From the moment I sat down, Jill made me feel completely comfortable and at ease. She’s incredibly thorough, gentle, and clearly takes pride in her work. She explained everything she was doing, gave helpful tips for improving my dental care, and made the entire visit feel easy instead of stressful. What really stood out was her personality—she’s friendly, engaging, and genuinely cares about her patients. It’s rare to find someone who combines professionalism with such a warm, personal touch. If you’re going to Asheville Dental Associates, I highly recommend asking for Jill while you still can. She sets the standard for what a dental hygienist should be.

An amazing group of people! Always make you feel welcome, no long wait times and always considerate! Love Dr. Marino she never rushes and is always so kind! I can’t remember her hygienist name (even though she’s told me a million times, so sorry), but she is fantastic and you can tell she cares about her patients!