Hudec Dental

After years of unpleasant dental experiences that left me fearful, anxious, and hesitant to seek consistent care, I believe I may have finally found a dental office I can trust. Walking into my appointment, I carried more than dental concerns. I carried fear, embarrassment, and anxiety from previous experiences where I felt unheard, rushed, and treated without gentleness. Although learning the extent of the dental work I need was overwhelming, the care I received made a tremendous difference. The staff was gentle, patient, informative, and respectful. They took the time to explain my treatment plan, discuss the costs, help me understand my insurance benefits, and offer manageable payment options without making me feel judged. For someone who has avoided dental care because of past experiences, that level of compassion means more than they may realize. I still have a journey ahead of me, but for the first time in a long time, I feel hopeful about receiving the dental care I need. Sometimes it’s not just about treating someone’s teeth. It’s about restoring their trust in being cared for. Thank you for making me feel heard, respected, and comfortable enough to take this important step toward better dental health. ~TW

My son is terrified of the dentist and is very sensitive to the work done in an office. Hudec dental was super kind and talked him through everything they were doing, which eased his mind. He was very comfortable with the doctor who has a great chair side manner!

I’ve run into quite a few issues here, which is unfortunate because the dentist himself is very kind and great at what he does. However, office staff never answer calls and never return calls. I had an appointment I had to cancel on a Friday for a Monday appt, I called 3 times and left voicemails each time. I called Monday to ensure they got my voicemail so I wouldn’t be charged. No answer, no call back. I called for a week straight to no avail, until I got somebody in another office and they looked to see if they had cancelled it. They did, yet never returned my calls. Fast forward to my next appt, the dentist lectured me about leaving messages and that he is short staffed and to give them time to call back. As someone who works in healthcare, calls should be returned within 24 hours. I waited two weeks and finally had to get ahold of a different office. I had to get some treatment done, so I set up a payment plan with Cherry. The office manager told me that my insurance wouldn’t cover any of it because I had already met the amount they’d cover. I literally had new insurance and never used any benefits from it because I had only a preventative visit. I set up the payment plan, make all my payments on time and then receive an EOB from my insurance and it was almost $100 less than what they charged me because they did, in fact, cover it partially. I am now stuck paying the full amount on cherry, and have YET AGAIN, been calling to get this sorted out and have not gotten an answer or a call back. It is very unprofessional to lecture me, as a patient, about calling an office that services me but not lecturing your staff for not answering phones, returning calls and overcharging people because “she knows this insurance and knows they won’t cover anything else”. I’m left absolutely astonished by my experiences here. The lady I spoke to today, AGAIN AT ANOTHER LOCATION, confirmed that I only owe $2.60 at this point, yet I have another payment coming out in October for $82. Edit: after three weeks and CALLING FROM A DIFFERENT number, i reached Elizabeth. She states she was on vacation last week (same excuse they gave me the first time they didn’t return my calls) but she says she checks vms daily and returns all calls …. Obviously not, considering I’ve left FIVE voicemails. Cancelled all future appts, will not return again. Also, the $2.60, they’re charging me that on top of the $380 they quoted me and put into cherry. No wonder they have a 2.6 rating on Yelp.

They made me feel comfortable especially since my teeth need so much attention. I had a few family members that I had to take care of then I fell at work & had to have a full reverse shoulder replacement which has taken a while to heal . So now it's time to take care of my teeth. Thank you for not judging.

On my first visit to this Dentist office, I left feeling hopeful and very satisfied. The Dr was kind and thorough in his explanation. The Office Manager was helpful in explaining my treatment plan, the costs, and my insurance coverage. She even color coded the costs with the treatment plan. It was the first office in 10 years of dental care hell that helped me and made me feel confident in my treatment plan and their ability to provide excellent care. However, today I went for my next scheduled appointment (see appointment card below), the front desk could not find my appointment and said there was no record of an appointment being made. I also had a second appointment for 7/23 @. 3:40, which was also not on their schedule. The lady at the desk was filling in and took my frustration and tears with grace but my next/new appointment isn’t until August and had to be mid day instead of later in the day or I would have had to wait until the end of August. I left today feeling very defeated and questioning my first impression. Please do better HUDEC-Norton, your first impression made you a Unicorn in dental care. Your second impression was hurtful.

I had an appointment with this office and 2 days before I followed their suggestion and in another Hudec Dental location, they extracted my two wisdom tooth. My next appointment was after weekend, Monday. I try to cancel it in phone Friday but they did not answer. And they did not work weekends too. I called them Monday morning to re schedule the appointment and they said they charge 25 dolar. I told Them because of the two wisdom tooth extraction operation I have so much pain but they did not care. They just said instead of calling them, leave a voice mail which I did not know they have a voice mail. It does not matter you die or have a accident or hurt yourself or something else, even following their suggestion and have another serious operation in their another office, you have to pay fees according to the their will. Because of the removing 2 tooth, operation and blood comes from the wounds in my mouth, I asked them to re schedule the appointment but they don’t care. They don’t have any empathy or any understanding. I did my best to get contact with them and they dos not answer my phone calls Friday and it became my mistake. I am going to get contact with my insurance company to inform them about your misjudgment and unfair fee.

This was my first visit and it will not be my last. The staff is friendly and knowledgeable and very welcoming. Dr. Patterson is very kind and I know he will make sure my teeth stay healthy. Great visit!

Dr. Patterson is one of the best dentist I have ever been seen by. He is very conscientious an thorough during visits. He is very efficient and the best part is there is no pain. When you have an appointment at Hudec Dental everyone is friendly and helpful and on time. I give them all of them a big “ hats 🎩 off” for their service. Christine Stoll

The dentist was the most awesome person ever I was so nervous and he made me feel so relaxed and takes his time does not rush through anything and explained everything to you. Also the front desk receptionist was amazing also. They need more dentist like this one that helps people relax due to anxiety issues and hating needles and takes his time. They get a 100 out of 100 Great place ever.

Hands down the nicest staff ever - from the moment I called to the dentist!! Dr. Patterson is gentle, honest and so kind! Instead of speaking to me in a condescending tone, he asked me what I liked/didn’t like about my smile, my goal and then laid out a treatment plan (& options) to help me achieve my goals! I’m so happy I found this dental office.