Aspen Dental - Brentwood, MO

I’m a first time visitor here and I would highly recommend anyone coming here. I had the pleasure of working with Angel and Danille who was phenomenal. Only reason they didn’t get a 5 star because they didn’t open up at 7:30a.m.

After not being able to see me last week, at the exact same time… I set up an appointment for today and call to let someone know I’ll be running 5-10 mins behind. The operator places me on hold for MORE than enough time to gather all information needed. She comes back and says I’ll have to reschedule my appointment, so I cancel my ride. Someone from the location calls back and states that I CAN come however it can’t be over 15mins. I let her know it will be over 15 mins because I now have to wait for an entire new ride and I don’t know when it will come. I understand the protocol but when I asked the operator to check and make sure before I leave the house she did not do as such. Very unprofessional.

My experience began positively with the staff members who were kind, funny, helpful, and professional. They were even apologetic during my uncomfortable positioning for x-rays. Unfortunately, that changed when I met with the dentist, Dr. Alex Wojttna who is the owner per Meghan at the Brentwood location. Rather than speaking with me and listening to my concerns, he spoke at me in a very condescending and dismissive manner. I specifically disclosed that I experience anxiety surrounding dental procedures and asked about sedation options. Instead of responding with compassion or explaining my options, he dismissed my concerns and made an unnecessary comment about me having “a lot of personality.” That response was patronizing, inappropriate, and especially troubling after I had openly communicated a mental health concern with a professional. Patients who disclose anxiety deserve to be treated with empathy, patience, and respect, not made to feel belittled for advocating for themselves. Healthcare providers should understand how to communicate appropriately with patients experiencing mental health challenges. To make matters worse, when I requested a copy of my dental records, I was handed a bill from the young lady Aaron, instead of receiving clear information about how to obtain those records I requested. The entire interaction left me feeling unheard, disrespected, and deeply dissatisfied. The behavior I experienced was unacceptable and overshadowed the otherwise excellent service provided by the staff. Aspen Dental should ensure that its dentists, I’m sorry OWNER receive training in trauma informed care, mental health awareness, and respectful patient communication. No patient should leave a healthcare appointment feeling worse because a provider refused to listen.

First time patient here. Have had tons of root canals done throughout my life but this one was easiest and fastest. Pain free. Dr Alex is really cool and has really good bedside manner. The staff at Aspen Dental are really nice and professional and friendly. Appointments are easy to make and got in quicker than other dentists. Look forward to getting my future dental work and cleanings done here.

I would strongly recommend thinking twice before choosing Aspen Dental. Based on my experience, I was charged for dental services that I had explicitly declined, and I also had a very unpleasant experience with a wisdom tooth extraction. In 2022, I went to Aspen Dental for a routine cleaning. During the cleaning, I declined the antimicrobial rinse and sodium fluoride gel. However, I was later charged for both services. I did not realize this until I obtained an itemized bill. When I contacted Aspen Dental about the charges, they refused to issue a refund because more than four years had passed. What concerns me is how difficult it can be for patients to know exactly what they are being charged for. Aspen Dental does not automatically provide an itemized bill; you have to specifically request one. In my case, the itemized bill was mailed to me, and I had to spend a significant amount of time waiting on the phone with their billing department to get clarification. Without checking the itemized bill carefully, I would never have known that I had been charged for services I had declined. I also found that some dental products and services offered by Aspen Dental, including items such as toothpaste and toothbrushes, were significantly more expensive than comparable products available elsewhere. I would recommend checking prices carefully and declining anything you do not specifically need or want. My first wisdom tooth extraction at Aspen Dental was an even more concerning experience. I had an active infection, but the extraction was still scheduled for the following day. During the procedure, the dentist discovered that the local anesthetic was not working properly, apparently because of the infection. By that point, part of my gum had already been cut and the wisdom tooth had been partially lifted. I experienced significant pain because the anesthesia was ineffective. The procedure was eventually stopped, and I was prescribed antibiotics. In retrospect, antibiotics and treatment of the infection should have been considered before attempting the extraction. Having the procedure started despite the infection resulted in unnecessary pain and an extremely unpleasant experience for me. Overall, my experience with Aspen Dental left me feeling that billing transparency and patient comfort were not given enough attention. I would strongly recommend getting an itemized bill, carefully reviewing every charge, confirming that you actually received every billed service, and getting a second opinion before agreeing to major procedures.

Kyasha was very thorough when she did my teeth cleaning and made sure I was comfortable throughout. She was professional and provided helpful information of what I needed to do after the appointment. I highly recommend her!

The hygienist and the dentist were fine, but I was there for two hours for a check up. I arrived early for an 830 an appointment and was not walking out of there until 1030. No one seemed to care or apologize for the constant delays in all steps of the visit.

I have recently became a patient with Aspen Dental. I can say they are amazing , knowledgeable, and helpful. I have been to other dentist offices and was not satisfied but when I came last week everything went smoothly for me. Thank you guys again.

This place is a total scam. It’s giving car salesmen vibes. I had a two-hour appointment for what should have been a straightforward issue—a broken filling. Instead of focusing on fixing my tooth, much of the visit felt like a sales pitch for Invisalign and other add-on treatments. At the end of the appointment, they scheduled me to have the filling repaired four days later and collected my payment upfront. Later that same night, they called to cancel because they had overbooked their schedule. The next available appointment at that office was 10 days later. They suggested I call their Arnold location, which is owned by the same person, because they had openings in four days. When I called, I was told I would have to go through another exam and they couldn’t even guarantee they would fix the filling that day—even though they already had multiple sets of X-rays and other imaging in their system. The owner got on the phone and told me that expecting to have my tooth fixed the same day as the appointment was “unrealistic.” I disagree. When a patient has already been examined, diagnosed, and has imaging on file, expecting the scheduled appointment to actually result in treatment isn’t unreasonable. If less time were spent upselling cosmetic treatments and more time were spent providing the dental care patients came in for, scheduling might not be such a problem. After this experience, I don’t trust this practice with my dental care. If they can’t manage a scheduling system or honor appointments they’ve already booked and prepaid for, it doesn’t inspire confidence in the care they’ll provide.

I had a very frustrating experience with Aspen Dental. I had an appointment scheduled and was contacted 24 hours in advance to provide all of my dental insurance information, which I clearly shared at that time. The next morning, I received an email saying my appointment was being canceled. When I called to clarify, I was told they hadn’t received “verbal confirmation”—even though I had already spoken with someone the day before. I was then told I could still come in, so I kept the appointment. After arriving, I was informed that they do not accept DMO insurance—despite me providing that exact information during the confirmation call the day prior. The receptionist acknowledged the mistake and said, “that’s my bad,” but by that point my time had already been wasted. This experience showed a clear lack of communication and organization. Confirming insurance and appointment details should be standard practice, especially when patients are taking time out of their day to come in. I hope they improve their internal processes so this doesn’t happen to others. Wanted to reiterate how unprofessional this place is. You can view the desire to resolve issues by looking at how they only respond to positive reviews. No effort. Office is ran by teenagers who lack professional guidance.

Kyasha is amazing!!! Her office is beautiful. She’s so sweet and kind. I was freezing cold and she offered me a blanket and a heater. She made my experience feel like I was at home. We need more dental hygienists like her in this world.

After searching for a very long time for the right place for my dental needs, Im glad I came to this Aspen Dental! Office Staff, Caris is a Gem! She is so patient and nice. She took her time and helped me with all of my questions, including guiding me with my financing issues for the work that I needed done and she helped me to make decisions for future work that I might have overlooked and cost me more money in the long run She was great at helping me make all of my financial decisions! Awesome work! Next there was Regional Manager Ms. Nikki. So very professional to everyone in the office, even at a time when a patient wasn't so happy. Ms. Nikki made sure her needs were met and the entire office remained calm and all the other patients were cared for. All while being extremely professional which can be difficult from one manager to another. On my next visit there for my main procedure, dental hygienist Aria was extremely kind and comforting! She let me squeeze her hand a little during extractions when I was unsure and uncomfortable. Dr. Alex Wojtnya handled that part of my visit. All of the Staff here are Top Notch and Caring! I picked the right place for my present and future dental needs! I would highly recommend this place to anyone looking for a good and comforting dental office for all of your dental needs (partials, dentures, crowns, cleanings extractions, etc.)