Western New York Dental Group Greece (Long Pond)

This place rips ppl off. Originally I was set to have some teeth capped. They ran down the prices it was supposed to be like 900$. I had a financial emergency and held off. Once I had my money right I called set up the appointment and suddenly it's 2500$. Ok cool I had it so I went through with the procedures. 4 months later I'm getting bills and calls saying I owe another 1100$ I spoke with Delta dental personnel and come to find out they opted to go the more expensive and not needed route, knowing if Delta turns it down, you are still on the hook. They knew it would be denied and just did it anyway because they don't care. They got you either way. It's a shady way to do business and I wouldn't recommend anyone go here. My next step is contacting the better business bureau because this is a horrible way to do business. We work to hard and this economy is too terrible to be ripped off by predators like western dental, especially long pond rd location.

Great experience at the WNY Dental Long Pond location! The staff was friendly and professional, and the hygienist was amazing. She made me feel comfortable and did a great job with my cleaning. Definitely a much better experience compare to gates office . Long pond Highly recommend! ⭐⭐⭐⭐⭐

We recently had two very different experiences with WNY Dental. My husband had a dental cleaning at the Gates location, and unfortunately, the experience was horrible. We were very disappointed with the treatment and the way we were treated. Because of that experience, we decided to switch to the Long Pond location, and we are so glad we did! The difference was incredible. From the moment we arrived, everyone was friendly, professional, welcoming, and attentive. They made us feel comfortable and truly cared for. A special thank you to Sarah Catalano for helping us schedule the appointment at the Long Pond location. We truly appreciate your help! We absolutely loved our experience at Long Pond and will definitely continue coming to this location. Thank you to the entire Long Pond team for providing such wonderful care and making our experience so much better! Highly recommended! ⭐⭐⭐⭐⭐

I haven't been to the dentist in a long time due to a bad experience with a rough dentist that ended with a broken tooth. WNY Dental on Long Pond's staff restored my faith in dentistry by treating me like a human being! Dr. Chen is very gentle, friendly, and thorough! I don't want to gloat but.....pain.....what pain? He explains every step and makes sure your as pain free as possible before starting. It really is a family friendly environment! Also, staff listens. They heard about something personal that I was going through and accommodated me free from compromising. Yup! THIS IS MY DENTIST!

In my almost 60 years of life, this was the best dental experience of my life. Dr. Chen and Rochelle his assistant were amazing. They listened, responded with care, and ensured that I knew what to expect later and how to be prepared. Most dentists have to stick me up to 10 times literally but he only did twice preemptively and it lasted the entire procedure and then some! If I would have met them earlier, I would not have as many missing teeth as I do from having them extracted when I had issues because of previous bad experiences with filling. I highly recommend Dr. Chen and his team!!!!

I have been going to a Periodontist for almost 40 years, in Atlanta, Georgia, Baton Rouge, Louisiana, and most recently in Rochester, New York at WNY Dental on Long Pond Rd. The dental hygienist that has been cleaning my teeth for my Periodontal maintenance is a young girl by the name of Ayse Pirbudak, RDH. Hands down she is the best hygienist that has ever worked on my mouth! She is knowledgeable, efficient, and caring. If I ever move away from the greater Rochester area, I would book a

I had such a wonderful experience at this Western New York Dental! From the moment I walked in, everything felt welcoming, spotless, and well-organized. The level of cleanliness really stood out to me and made me feel comfortable right away. I hadn’t had great experiences at other dental offices before, but that completely changed here. Working with Alana and Dr. Chen has been amazing—they’re kind, professional, and make it easy to stay on track with routine visits. A special shoutout to Sarah, the manager, who truly goes above and beyond. She was incredibly kind, attentive, and made sure everything ran smoothly. It’s clear she really cares about both the patients and her team, and it shows in the overall atmosphere. I’m so grateful to have found a place where I feel comfortable and confident in the care I’m receiving. Highly recommend to anyone looking for a dental office!

I am a retired RDH after 45 years in practice!!! I have always cleaned my own teeth but I needed X-rays to determine bone loss !! I always knew the day would come that I would have to defer to someone else!!! Of course my first thought was to call Alana !!! Words can't express the excellent job she performed!!! She treated me with such respect explaining each detail & never once forced me to make any quick decisions !!! She is truly an asset to this dental group & goes above & beyond her scope of service!!! Hygienists like her are very hard to find!!! Thank you for your expertise & care!!! I will follow you anywhere!!!♥️

I have been a long-time patient of WNY Dental. Everyone, from the front desk staff to my hygienist and dentist, is friendly and professional. Alaina, my dental hygienist, is very knowledgeable and personable. She does a great job and manages everything from my routine cleaning & polishing to x-rays and fluoride treatments and offers suggestions to help me improve my oral care. Dr. Enterline, my dentist, is fantastic! I have a strong aversion to needles and drills. He greatly reduces my anxiety when performing procedures like filling cavities, tooth extractions and root canals. He also performs an oral exam after every cleaning. From my experience with WNY Dental, I can say that the process from scheduling an appointment to billing and everything in between has been and continues to be a very positive experience. I entrust WNY Dental with my dental needs and would highly recommend them to family and friends.

Alana is a fantastic hygienist. She’s very friendly and professional, and she made me feel completely at ease. She cleaned my teeth gently but thoroughly, and I didn’t feel any pain at all. Highly recommend her!

Nichole has been an exceptional dental hygienist for my grandfather over the past few years. She is consistently kind, attentive, and genuinely caring in the way she approaches his care. It brings me so much peace of mind knowing he is in such capable and compassionate hands at every visit. Her professionalism, patience, and dedication truly stand out, and I’m incredibly grateful for the high level of care she provides. Thank you Nichole!