Hickory Dental Care

Enjoyed the visit! The staff is very friendly and approachable. I left the appointment with my teeth feeling clean and ready to go; Emily did a great job! Pricing is overcharged though. I’ve had Tricare insurance for 7 years now. My bi annual cleanings have always been covered whether in or out of network. This is the first dentist to charge me more than $40 after a cleaning. Post insurance my bill was over $200. I won’t be going back unfortunately

We needed a new dentist who was in network for our plan and that would accept care credit if needed. I called this office and they got all of my dental insurance information and verified that yes, they accepted that insurance and also care credit 6 months same as cash. My husband and i’m about to go in for our first appointment. Got our teeth cleaned and x-rayed and got a plan at the end of the appointment of what needed to be fixed how much our insurance would pay and how much our part would be. so my husband schedules an appointment to go in and get his root canal crown done which was supposed to cost $323 and some change because we have a $2000 allowance. Well after the work was finished, he was told that he had to pay almost the full price cost of the work they had put on his treatment plan and it was $1,414.00 as if he didn’t have insurance. Well no one told us that they were considered out of network. They did NOT print the estimate on the treatment plan with out of network costs, they told us they were in network when I called to see if they were in network and accepting patients. We couldn’t understand why he had to pay that much when he had more than $1500 allowance left. So I pull the claim up on our insurance and that’s when I found out that THEY ARE NOT IN NETWORK!!!!!! THEY ALSO BILLED THE INSURANCE MORE THAN WHAT THEY PUT IN THE TREATMENT PLAN AND IF THEY WERE INDEED IN NETWORK MY HUSBAND WOULD NOT HAVE PAID NO WHERE NEAR THAT! He would have saved $1,557! DUE TO THEM BEING OUT OF NETWORK, their was no negotiated fee between the dentist and the insurance company. Now this is very very upsetting and I will never go back there and I sure will call them and let them know because I am an insurance agent licensed and never in my life. Have I ever had a dentist or a doctor not tell me prior to accepting me as a patient that they are not in network and then turn around and why about how much it would be for me to get the work done or procedure done. I’m extremely not happy about this. They had four different chances to tell us they can run our insurance and they can clearly see whether they’re in network or not. I do not know why they would lie and hide that fact except for they were just wanting more money. When you clearly ask office if they are in network and they tell you, yes then they absolutely should be because now we’re stuck with this humongous bill when it should’ve been only $385.20. and on top of that, they did more x-rays than they knew my plan would pay for. Unnecessary x-rays I just do not recommend them. At all, it was very unprofessional of them. We made it clear to them. We have five children, and we couldn’t get all this work done at the same time and for them to withhold the fact they’re not in network and give us a bill estimate that is completely $1000 more than what it actually cost. I’m just very upset. I do not recommend them. NOT AT ALL! NOT IF YOU WANT AN HONEST DENTIST.

Couldn’t be happier!! I broke a veneer and Hickory Dental Care was able to get me in on my requested day and fixed my broken tooth. Extremely friendly and thorough, can’t say enough about the customer service I received. I booked my appt for my permanent new veneer the same day I was seen. Highly recommend!

My friend was anxious because of a previous bad experience with a different dental office. I accommodated her for support and was welcomed throughout her procedure. She had 3 teeth extracted painlessly; I was surprised by the gentleness Dr Probst used and the skill he showed in the extractions. He provided complete home care instructions; she followed them and had no problems. We both will continue with him.

I've been going to this office for years. The entire staff is wonderful. The office is clean and modern. When I first started seeing Dr. Spencer I had some serious Periodontal issues with bone loss. Other dentists simply wanted to pull my teeth and have me get dentures. That was the absolute last thing I wanted. I was so stressed but he listened to me, put me at ease and got me on a plan. He has saved my teeth. I now see Dr. Probst and he is just as great. Emily is my Hygeniest and absolutely wonderful! The front desk clerks are great. I just love everyone there that I have had to deal with. I refuse to go anywhere else! In my opinion, hands down, some of the best dental care Hickory has to offer.

I desperately needed an extraction and was able to get in the next day, whereas other places quoted me 3 weeks out, or never returned my call. The whole experience was great! Everyone I interacted with was very friendly. Dr. Probst and his assistant did an excellent job. My case ended up being more difficult than anticipated, but I never felt like they were at a loss for what to do next, which helped ease my nerves tremendously! They both were very skilled and proficient at their jobs, and I wouldn't hesitate to recommend this office to others. Two days later, I'm feeling great, have next to no swelling, and things are healing as they should. Thank you!!

I had the most amazing experience from start to finish! From the very first day i called desperately searching for a dentist to help with a temporary crown that was placed on a fractured tooth May 5 2026 by a local dentist who had started the process, however things took a turn for the worst. I had been in pain since the temporary crown had been placed, when unfortunately i ended up at Urgent care May 16 in intense pain and swollen. I was scheduled to get the permanent crown at Claremont Dentistry on May 18, 2026 only to find out that a root canal would be required, and they were Not going to be able to get me in to see someone until almost 2-3 weeks later. Hickory Dental to the rescue! I first spoke with Keithan on May 20,2026 she was so very compassionate and understanding! She worked to get me scheduled very quickly! A few days later May 22,2026 i arrived in their office in intense pain greeted with smiles and wonderful energy! Keithan and Alejandra were the first faces I saw! Alejandra assisted Dr. Probst wonderfully! I was over dealing with the pain. He still provided me options but in the end due to the pain i elected to go with getting an extraction of the troublesome tooth. Dr. Probst made sure that i was prepped to feel pressure but not much pain at all. He got the tooth out lightening fast and I was able to breathe again not in the intense pain. My mother who was there to be my driver for the procedure in case i was unable , also complimented on how friendly they were to her as well, and she wasn't even being seen!! Kudo's for all you do for the community and GOD BLESS YOU ALL RICHLY!!!😊❤️

Recently moved to the area, and reviewed many dental offices in the area. Hickory Dental Care had great reviews and website explained the list of their services- including dental implants. I had my first consultation with Dr. Probst, and it went really well. Very personable, took the time to get to know my history and dental needs. The office staff has been amazing! They were able to get me seen quickly and adjusted their schedule to fit my needs- which is a little chaotic at the time! I appreciate all their efforts! Thank you for a wonderful first visit!!

I honestly couldn’t remember the last time I went to the dentist, and I’ve never really been a big fan of dental visits, but this place completely changed my experience. They are truly CHAMP! Everyone there is so friendly and welcoming. I met Becca, and when I told her I’m deaf, she was incredibly patient and kind. She made the effort to communicate by writing things down, clearly explaining her concerns about my teeth and what I can do to keep them healthy again. I felt comfortable, respected, and genuinely cared for the entire time. That means a lot to me. I highly recommend this dental office! 😁