Town Center Dental

Appointment went well for first time visit. The assistant did all test and x-rays and explained every step so I felt comfortable and not tense. The dentist did her exam and went over ever aspect of her diagnosis. They explained what my treatment needed and why. At the end I was given a printed sheet of cost which was better then I expected. Very professional and patient friendly.

This place used to be great and Dr. Christy was great! But she quit unexpectedly they said, which there is probably a reason, she was a very honest and amazing Dr. Now there is nothing but problems, I have spent a lot of money there. But recently about 8 months again my wife went in for a cleaning. We made sure the girls in the office called our insurance and got prior authorization and they said they did and there was no charge for the cleaning and x-rays. However months later they sent us a bill for $29.00. We tried to call and leave voicemails multiple times and no one ever calls back. Fast forward to today, she had another cleaning appointment, prior to sitting down she asked if the insurance had been called and verified and that there was no charge. They said this time that they had not done it yet even thought they send 100 appointment reminders. They didn’t bother to call yet. So they did so and they said that it would be around $90 for the cleaning. They said our insurance delta dental, only covers 80%. I’m not sure why it was $29 extra last time and $90 this time but whatever. We called delta and they stated they can only cover 80% of their price for a cleaning. That their price was much higher than it should be and that we should go somewhere else. My wife then said she will have to go somewhere else and that she wish they would have pre called the insurance prior to her visit. Then some man comes in demanding she pays the previous $29.00 that we have called about multiple times to find out what it was for. He rudely said they had sent multiple emails for the bill and that we neglected to pay it, however the truth is that we left multiple voicemails trying to find out what it was even for and they neglected to call us back. We don’t just pay bills that we don’t know what they are for. Then he said “that’s fine we will send it to collections.” First off, we asked during the first visit how much it would be you guys said “free” now if you failed to call the insurance first and verify that that’s not my problem, and I believe any legality on your end gets thrown out the window when you say it’s free then change your mind. We would have paid the $29 regardless because we loved Dr. Christy had someone called us back. But she’s gone and I don’t appreciate to mobster act, pay me now garbage, and I don’t appreciate you threatening my wife and our credit. I pulled out phone records out of spite and we called 7 times to correct this With no answer and no call back. I tried to call again before writing this review, I called four times and no answer. I called and clicked the “to make a payment” button and some rude lady named Pam answered the phone with “what’s your name”. Not even hello I’m Pam. I explained the situation and she said she would have to have billing call us back I explained we have tried that for months. Anyway this place is garbage, they lie, they don’t answer the phone, and treat paying customers bad. I would suggest to anyone thinking of using this place to make sure you are in the office and baby them, make sure they do their job and call insurance before sitting in the chair and make sure they do it in front of you and Make sure you get a written total bill cause they will raise their prices Months later and try to bill you for it. Then try to punk you like they did nothing wrong. It’s not about the money, do your job and do it better.

This office is great. The staff is extremely friendly and Dr Martinez is great. My wife and I started going here because our dentist retired which we loved and this place is better. I would definitely recommend this place.

I met Sarah when I first walked in to Town Center Dental and then I met Dr Martinez and was so impressed by her. She explained everything and was so nice. Sarah was great. I am a new patient and can't wait to begin using their practice.

I highly recommend Town Center Dental and Dr. Martinez. I am a nervous dental patient, and Dr. Martinez's professionalism, competence, and gentleness put me right at ease. She explained everything in detail and involved me in the decision making of my care without pressuring me. All of the staff members I met today were kind and professional, and the office itself is clean and well-run. My hygienist was very thorough and diligent in explaining the steps of my care to me.

Have been going here a little over a year and I'm so glad I found Town Center Dental! They're always so quick to get me checked in and settled. Cleaning is always so thorough and they always explain the process to me. The appointment reminders are also so helpful! One of thr best dentists in town! Would recommend to anyone!

I went to Town Center Dental yesterday for my first visit to a dentist in many moons. The staff was kind and compassionate considering the state of my smile. X-rays were taken, and a plan’s been made for future work! Overall a ten out of ten experience.

This is the best dentist I have ever had. They fully describe what has to be done. I had a bridge installed. The assistant was very well trained and meticulous. Dr.Martinez is great and understanding. Thank you for the great service.

From the moment I walked in, the entire staff was welcoming, friendly, and professional. The office is clean, organized, and runs efficiently. A special thank you to my hygienist for providing outstanding care. She was thorough, gentle, and took the time to explain everything while making sure I was comfortable throughout my appointment. Her attention to detail and genuine concern for her patients truly stood out.

Excellent experience at Town Center Dental! The staff was friendly and professional, and my deep cleaning was done with great care. The office was clean, and the service was outstanding. Highly recommended! 🦷✨

I had an appointment yesterday morning at 9 AM. I left your office at about 10:30 AM. In that period of time you guys could not have been more efficient more kind or more friendly. I am so happy that I have chosen your practice for my dental care. I think you guys are wonderful. And I thank you so much for helping me out. Cathy Dali

DR. Martinez and Kristen the hygienist are top notch professionals and the whole team gave me such a warm feeling and we're very welcoming, SUCH great team. Alexis the assistant was the BEST. The front office are so RADICAL

I cannot recommend Town Center Dental enough! It had been a few years since my last dental visit, primarily because I’ve never been a fan of the dentist due to some past bad experiences. However, the team here completely changed my perspective. From the very first phone call, the staff was incredibly welcoming and comforting. Gloria at the front desk was a huge help in getting me scheduled; she was so reassuring and promised me that the clinical staff would take great care of me. When I arrived, she greeted me warmly and the check-in process was seamless. Almost immediately, Sarah brought me back for my initial visit. She really listened when I explained my dental anxiety and was so kind and reassuring throughout the process. She took my X-rays, explained everything clearly, and was remarkably efficient. I was seen by Dr. Christy, who was fantastic. She took the time to explain the work I needed and truly made me feel like I was in expert hands. Since that initial visit, I’ve also had a cleaning with Kristen, the hygienist, who was equally wonderful and professional. This office has been a breath of fresh air. For the first time, I actually look forward to continuing my care here. If you’re nervous about the dentist, this is the place to go!