Aspen Dental - Machesney Park, IL

I’ve had several appointments over the last year and a half and was starting to feel like it was more of a sales pitch from the staff than actual care. Everytime i went, i was told something was wrong or i need extra cleanings, extra treatments or specific products. When i went to my appointment the other day, it was a new hygienist and a new doctor and my experience was completely different. My gums and teeth were back to being “normal” and my hygienist never had a sales pitch or gave me reasons why i needed extra cleanings. I felt like i was finally at a dentists office and not a sales room full of scams. I’m VERY happy with the new staff! The office staff have always been great!

Just the nicest dentist! This sweet older gentleman knew what he was doing. Helped me immensely in a time I really needed help. I had been in so much pain all weekend with a broken 1st molar. This nice man got me back there, numbed me up. And later pulled that baby right out for me. Staff was nice. His helper after was even more nice, making sure I didn’t leave with blood all over my face, helped me not look so sloppy drooling all over. 🤣 and guess what! No pain now! Thanks, Aspen! I’ll be back in a month or so! 😊

My first visit here started off really well. The doctor, assistant, and receptionist were all kind and welcoming. I have dental anxiety, and both the doctor and assistant were understanding, explained my X-rays, and made me feel comfortable and at ease. Unfortunately, that changed when I spoke with the “financial advisor”/practice manager. The entire interaction went from “we care about you and want to get you taken care of” to feeling like I was just another dollar sign. The conversation felt more like a used-car sales pitch than a discussion about my dental care. I was told I needed a deep cleaning, which I understand and am not disputing. However, several additional services were recommended that I felt were unnecessary. I was also handed a tablet to check financing options without anyone actually explaining what I was applying for. If I had simply been asked, I would have explained that I already have CareCredit. I left feeling pressured and honestly embarrassed that I couldn’t afford to pay for everything at once. I even asked if the deep cleaning could be split into multiple visits because of the cost and was told no. I was also asked to pay before any services were performed, which was another major red flag for me. I went home, talked it over with my wife, and decided I no longer felt comfortable continuing my care here. I got a second opinion and found another provider who was willing to split the deep cleaning into multiple visits. A month or two later, I needed an emergency wisdom tooth extraction. I was in severe pain, had been up all night, and the pain had started radiating into my jaw and ears. Since I had already been seen at Aspen, I called hoping they could at least help me with the emergency. Instead, I was told, “You have a dental treatment that requires a deep cleaning.” I’m sorry, but I was calling because I was in severe pain and needed an emergency extraction. Why was a previously recommended deep cleaning being treated as a prerequisite to addressing an acute problem? Thankfully, I was able to find another dentist who saw me the same day and took care of the issue. The clinical staff I interacted with were genuinely nice, and I have nothing negative to say about them. My issue is with how the financial side of the practice handled my care and how that experience ultimately affected my trust in the office. My advice: get a second opinion, ask questions about every recommended treatment, and don’t be afraid to look at locally owned dental practices before committing to expensive treatment.

What a wonderful experience. I truly felt taken care of the second I walked in. No waiting around or wasted time. It was swift, thorough, professional and very pleasant. Good to know places like this still exist. Especially since It is a stressful place.

I don’t usually leave reviews, but I wanted to share my experience in case it helps someone else. I chose this office because it had a lot of great reviews, and I had to find a new dentist since my old one doesn’t accept my new insurance. Everyone I interacted with was friendly and professional except for the office manager. After my exam, I was told I needed a deep cleaning. Since I don’t know much about dental procedures or insurance, I looked up the typical cost and even asked ChatGPT to help me understand what I should expect. Based on the information I provided, it estimated I would probably pay around $300 out of pocket with insurance. Instead, the office quoted me about $4,600, with $2,350 due after insurance. When I mentioned that I had used ChatGPT to better understand the pricing, the office manager dismissed it and made me feel embarrassed for trying to educate myself. I decided to get a second opinion at Machesney Park Dental Studio just a couple of doors down. They were incredibly kind, explained everything clearly, and my out-of-pocket cost for the treatment I needed was only $95. I understand every office has different fees and treatment plans, but the difference in pricing was shocking. If you’re facing a large dental bill, I’d strongly recommend getting a second opinion before committing. It saved me thousands of dollars.

Dr. Wang is really knowledgeable, nice, professional and very good at explaining everything going on with your teeth and gums as well as talking about future goals for your health if your teeth in the long run. Her dental assistant Ari is very nice and respectful also and makes you feel comfortable throughout all processes. Aspen Dental at the Machesney Park location are amazing and their staff is very nice and very helpful throughout everything. There technology is very cool and allows you to see everything they are talking about and get a actual visual of everything. They got me in the very next morning as an emergency appointment and they take my Dental insurance but now that I've been here I wouldn't recommend anywhere else but here for any dental needs!

LOVED MACHESNEY PARK ASPEN! Honestly, I’ve been scared of the dentist ever since I was a kid but meeting this team, I was blown away and am definitely more open to regular care here. Thank you Jocelyn (dental assistant) she was so gentle and kind, helped me calm down a bit, Amanda my hygienist who was actually able to get me my cleaning same day! You’re fabulous and also gentle and caring during the entire cleaning. Amanda the OM who helped break down the finances and getting scheduled made it so easy to understand what was going on at each appointment. DR WANG, you are seriously the best dentist I’ve ever met and worked with. Thank you for telling me all the options and why you recommended the specific treatment plan for long term success for my particular case. 10/10 love this team. It’s honestly refreshing having a younger staff that maintains professionalism, but also just makes me laugh and feel seen/heard, while receiving the dental care I need. Dentistry is naturally a high anxiety and fearful environment, but thank you for being patient with me and helping me feel comfortable to break down personal access barriers. Highly recommend, definitely going back for future work. Thank you Aspen Machesney!

I just had my four month checkup and am happy to say that everything went smoothly and I have no issues. Carrie my hygienist was great at explaining everything She was doing. After five years of being a patient at Aspen I am still very happy with the care here. Tom W

The staff was really friendly and helpful. We had Ari and she was very respectful and was going over everything with me. I brought up concerns and she listened and passed the info over to the provider so they were made aware as well. I would recommend to anyone

I went in today for my implant placement and had such a great experience! Dr. Wang was incredibly gentle and took the time to calm my nerves, which made the entire procedure so much easier and more comfortable for me. Jocelyn, her assistant, was amazing and made sure I had everything I needed throughout the visit and that I felt well taken care of. Amanda, the manager, was also wonderful and helped me clearly understand my insurance benefits, which I really appreciated. The whole team truly goes above and beyond to make patients feel comfortable and supported. I highly recommend this office!