Cobblestone Dental Center

The staff at Cobblestone Dental Office was absolutely amazing! I left a message and received a phone call back right away. The front office went above and beyond to make me feel comfortable and cared for, especially when I was in pain. They were kind, understanding, and worked quickly to get me scheduled. I truly appreciate how helpful and welcoming everyone was from the very first phone call. Thank you for making a stressful situation so much easier. I highly recommend Cobblestone Dental Office!

As a business owner, I highly believe communication must be priority with customers. (Especially with customers who are trying to allow the business to make more money). I went in with some biting pain a few weeks after fillings from my home state dentist. Im new to AZ, so this was a good chance to get a second opinion and find a new home dentist. Appointment setting was great, dental assistant was amazing, and I know the doctor was busy and fast paced, so i'm sure my biting pain was the smallest concern that day (I actually respect that). I forgot the 3 main questions I had the second I drove away, so I figured i'll just send an email so they could respond later in the day, no big deal. (Including a recommended date to schedule another appointment, which would eventually bring business back to the office and officially win a new customer who's new to the area.) 48 hours go by, no response. Due to a busy week, I had my wife call the office twice to follow up and was told my email was received and the email would be responded to by the end of the day, no responses still. I eventually replied to my own email and of course, no reply again. This is not an angry review, this is more of a discussion that may need to take place with the team for training purposes. A customer should never have to follow up multiple times for general questions and if the team see that a response was not given to the customer, a basic response should have been given to the customer or advised them to reschedule to keep the customer. With a small team of my own, if a customer went 24-48hrs without even a simple reply, especially one who is trying to reschedule, I would definitely not be happy! This should definitely be a 5 star review based on my initial service, but having to follow up and reply to my own emails, with still zero replies, definitely took away 3 stars. I hope this could improve and be different in the future!

I am extremely disappointed with the customer service I received from the receptionist, Gina, particularly after my husband and I have been patients of this dental office for well over 10 years and have spent thousands of dollars here. I originally called because I had previously requested that my husband's X-rays be sent to another dental office, but they had not been sent as promised. His upcoming appointment was at risk of being rescheduled because the other office still had not received them. Gina initially told me my husband had not had X-rays there in over 6 years, which I knew could not be correct because he has been seen there within the past few years. I had to track down the date of his previous appointment myself and call back. Once I provided that information, Gina was in fact able to locate his X-rays. However, she never acknowledged that the information she originally gave me was incorrect or offered an apology. She then asked for the email address where the X-rays needed to be sent. She took it down incorrectly, so I repeated and corrected the address. During this exchange, she began chuckling/laughing under her breath in a way I found extremely condescending. I finally addressed her behavior directly. I explained that I felt her tone was inappropriate and that, considering I had been given incorrect information, had to research the appointment myself, call back, and then correct the email address, a simple apology was warranted. Instead, she completely disregarded what I said and responded essentially, “I'll get the X-rays over. Is there anything else?” I then asked to speak with her manager. Gina laughed again, said yes as though she was completely unconcerned, placed me on hold, and then the call disconnected. I had to call back AGAIN just to confirm her name and request the manager's information. When I asked her name, she condescendingly spelled “G-I-N-A.” I was not allowed to speak directly with the manager and was told the manager would call me back. And unbelievably, after ALL of that, I just learned that Gina still sent the X-rays to the wrong email address. The other dental office ultimately had to contact this office themselves and provide the correct information again. That really sums up the entire experience. I repeated and corrected the email address during our conversation, yet it still wasn't sent correctly. Between initially being given incorrect information about my husband's X-rays, the failure to send them when originally requested, not listening when I provided the correct email address, and the dismissive attitude when I raised concerns, the lack of attention and basic customer service was astounding. Mistakes happen. What matters is how someone responds when a mistake is brought to their attention. A simple apology, careful listening, and making sure the records were sent correctly could have resolved this entire situation. Instead, I experienced the opposite. What makes this even more disappointing is that I previously had an issue getting my X-rays sent to another dentist as well. Choosing another dental office for an appointment because of scheduling or other reasons should not result in longtime patients being treated poorly when requesting their own records. After 10+ years as patients, I never expected a simple X-ray request to turn into this. We have supported this practice for more than a decade and spent thousands of dollars on our family's dental care. Unfortunately, after this experience, my family will not be returning. Whether losing longtime patients matters to this practice or not, I felt it was important to share my experience. At minimum, patients should be able to expect basic courtesy, professionalism, and enough attention to ensure their records are actually sent to the correct place.

Cobblestone dental cancel my appointment for the second time and don't inform me till I get there. Excuse was they're short on staff. Won't be going to maricopa office no more. People at the front desk are not professional either.first they lied about calling me than they told me I had to wait 5 months for appointment after they screwed up.

The best dentist! Lovely staff, I feel so welcome everytime I come. Angie cleaned my teeth and did an amazing job. Dentist Shah checked my cleaning and he is the sweetest man & very professional. Highly recommend you come for all your dental needs! ❤️💯✨️

EDIT: I see that the owner mentioned internal biological shifts. I want to confirm that the endodontist himself stated that it wasn't due to anatomy issues. That was actually the first thing they ruled out after taking two separate X-rays. That's the purpose of x-rays. So that doesn't apply to what occured in your office. Accountability is essential, especially for a business. I see now that I may need legal guidance, as blaming internal biological issues being the cause is a way to not take accountability, especially after seeing x-rays. Fast forward to today, when getting the permanent filling, the owner decided to enter the station/suite to confront me regarding my original review. I listened, but when I didn't agree, he became very argumentative and passive aggressive. I politely stated, "we can agree to disagree". He left, came back with more to say. I then said, "I'm not going to argue with you". He then stomped off and swung his hand as if motioning "whatever". Thankfully he wasn't asigned to me, and despite the owners aggression, the hygienist and other ladies in the office were very kind. The owner definitely has a temper which is very concerning. I became a patient back in 2025. I had about 2 cleanings and a repaired cracked crown at this office, and never had any issues. Until one morning, I woke up at 2am in excruciating pain. I contacted the emergency line, but no one responded. At around 3/330am, my husband contacted the same number as I was in extreme distress. He was then told that someone would contact him back when the office opened at 8am. I still don't understand why he received a response, but I didn't. Or why they even have an emergency line if nothing is done until the office opens. Nonetheless, someone called at 8am and I was able to be seen at 1030am (8 hours of pain). Upon arrival, I was brought back and told that I had a severe tooth abcess, and needed to go to an endodontist to have it drained. We were shocked, because I've never had any major dental issues before, let alone an infection. One of the hygienist even said "Oh my gosh, you must be in a lot of pain", after seeing the X-rays. Um, YES I AM. That's why I contacted the emergency line at 2am. I was so confused because I have exceptional dental hygiene (floss 2x a day, sometimes 3, and obviously brush 2x a day). Still in excruciating pain, I was able to get into the endodontist at 12:30pm. I was then told that it was very severe, and had reached the bone, and that's why my pain was so intense. When I asked the endodontist how this could even happen, he said that many times, (if you already have good dental hygiene), they receive patients from improper practices during the crown replacement by the dentist/hygienist, not fitting well, or missed canals that weren't cleaned properly before placing the crown. Again, I've NEVER had any major dental issues, and pride myself on great teeth health. Come to find out, when Cobblestone repaired a cracked crown back in August 2025, the infection started then. I'm extremely frustrated that this was caused by that replacement, and that it was avoidable. The endodontist at Acacia was AMAZING, and properly handled the infection in 2 sessions (2 weeks apart). I wish they did regular dental maintenance so I could go there instead for future cleanings and dental work. This caused me to seek out a completely different dental office because of this mishap with Cobblestone. Unfortunately, when seeking out another dentist, I was told it would be best to finish the closing at Cobblestone, because they would be responsible for future issues. I don't want any future issues. I'm nervous because I don't want them to cause another infection. Now I'm booked 3 weeks out to get the proper closing, as the endodontist only applied a temporary closing. Mind you, the endodontist recommended being seen within a week. Well, that won't happen. I'm praying that nothing happens in the 3 week waiting period for Cobblestone. I would just recommend that patients be mindful of this when getting work done here.

Dr. Shah took 15 seconds with me and left me with more questions than answers. The technicians took xrays prior. He stepped into the room said “there is a gray area you’ll need a root canal” and walked out. He had no time for any of my questions and did not stop to talk to me about options or what was happening. I happily cancelled with him and drove two hours to my old dentist in north Scottsdale instead. I would not recommend this dentist for anything other than cleaning.

Extremely impressed staff and Hygenist was very gentle when doing my cleaning. I had full mouth x-ray and cleaning all in one appointment. Imagine that!! In the past with other dental offices It usually takes 2 appointments to do both. Dr. Shah came in took a look, everything was good. Found no cavities. I had gone to a previous dentist, said I had 3 cavities. I highly recommend this dental office.

I can’t say enough good things about this dental practice. I don’t have dental insurance and am a cash-pay patient, and I originally came in for an emergency appointment. From the very beginning, they were kind, thorough, and never once made me feel pressured. They took full X-rays, explained everything clearly, and walked me through a treatment plan — but at no point did they make me feel like I had to book anything or feel bad about how much work I needed or how anxious I was. After reviewing the treatment plan at home, I booked a filling appointment, which went great. The dental hygienists and dentist were efficient, gentle, and genuinely kind. Because of that experience, I felt comfortable enough to schedule my next appointment for three extractions (which I was understandably very nervous about). The day of the extractions, the dental hygienist checked on me constantly, and the dentist worked so quickly and smoothly that when he finished, I honestly asked if all three teeth were already out — it was that easy. The front office staff also deserves a huge shout-out. They are incredibly kind and patient, especially with my anxiety (I’m sure I’ve made a few nervous phone calls), and they’ve never once made me feel rushed or judged. This practice truly makes you feel safe, respected, and supported. They don’t make you feel ashamed that life happened — they help you move forward without judgment. I’m continuing my care here and already have my next appointment scheduled. I would absolutely recommend this office to anyone, especially those with dental anxiety or without insurance