Comfort Dental - Richardson

Absolutely the best dentist. My whole family drives far to see him regularly. Both genuis and super personality all wrapped up in one. He can even get your car started if you get stranded in front of his office. Been with him now for over 20 years.

Dr. Dong himself is a very nice person, but unfortunately, my overall experience with the office was disappointing. One thing that frustrated me was the office visit fee. Even with the Gold Plan, I was charged every time I came into the office. It used to be $30, then one visit I was charged $40, and the next time $35, which was confusing. I originally chose the Gold Plan expecting it to make my dental care more affordable, but I later found other dental offices with regular out-of-pocket prices that were lower than what I was paying with the plan. My biggest concern, however, was the dental work. I had multiple fillings done, and even after more than a year, I still have pain when chewing on several of those teeth. I appreciate that Dr. Dong tried to address the issue and redid multiple fillings because of the pain, but unfortunately, it didn’t resolve the problem. Eventually, I became so frustrated that I stopped going back and felt like I would rather live with the discomfort. I recently went to another dentist and explained the ongoing pain. After examining my teeth, I was told that several of the fillings may need to be redone. I’ve already spent over $2,000 on this dental work, and now I may have to spend close to another $2,000 to have it corrected. After the amount of money spent and the ongoing pain, I’m disappointed with the outcome.

Comfort dental's staff are very professional, the office setting is calming. They are very professional and friendly and understanding.(Im not a good dental candidate, the whole dental experience is overwhelming) The dentist was very calm & gentle through out the whole process he started with consulting with me then the procedure.He did fantastic. They have thier own referral service too, in case of need of a surgeon or more in depth work Comfort dental covers all the bases for you with knowledge, kindness, understanding, and professionalism. Please, let them help you smile better.

Dr. Dong is amazing! He is incredibly kind, professional, and does a great job explaining every procedure and making you feel comfortable. His staff is also very friendly and welcoming. The office is clean, tidy, and has a cozy atmosphere. I highly recommend Dr. Dong and his team for all your oral care needs!

This dental office, ROCKS!!! From the moment you walk in, you get stellar service! Front desk, insurance handler, dental assistants, dental hygienists/Clarissa, and of course my DDS- Dr John Dong are ALL EXCEPTIONAL 🤩💯 Everything is thoroughly explained to you whether its a routine cleaning, dental plan and/ or dental issues- time is taken to properly explain to us patients & THAT keeps us returning 😇!!! Dental procedures are NOT fun, so the care this team gives you is much needed + they offer different pymt options to fit everyone's budget👍 Thank you, Comfort Dental, for ALWAYS giving me an awesome experience 💖- very much appreciated 👏 💐

I had an extremely disappointing experience with this office, and unfortunately it wasn’t just one isolated incident, it was a pattern of poor communication and customer service. During a routine cleaning, the dentist noticed a growth on my tongue. He told me it was probably nothing to worry about, but that it could potentially be cancer and that he would document it and provide a referral to an oral surgeon. As you can imagine, that was a stressful conversation. When I later called to get the referral, I was told there was no record of the dentist mentioning the growth. After multiple phone calls and back-and-forth with the office, I eventually received a referral—but it was to a specialist who didn’t accept my insurance. I found an in-network oral surgeon myself and asked if they could send the referral there. I was repeatedly told they couldn’t or that “that’s just not how we do things.” Because I was anxious about the possibility of oral cancer, I ended up paying out of pocket to see the original specialist rather than continuing to wait. A few months later I returned to have a cavity filled and brought the referral issue up directly with the dentist. I still couldn’t get a clear answer. On top of that, what should have been a straightforward filling turned into nearly a three-hour appointment because the office appeared to be overbooked. While delays happen, the communication throughout the visit was poor. After the procedure, the front desk told me to wait in the lobby because the dentist was supposedly going to come speak with me. I waited around 30 minutes before the dentist eventually walked out and asked why I was still there. When I explained that I had been told to wait for him, he said no one had told him anything. That was the point where I decided I would no longer return. After switching to a new dentist, I ran into yet another issue. My new office requested my X-rays, and I was told I needed to sign a records release, which is perfectly reasonable. However, when I called to complete the process, I asked if they could simply send the records directly to my new dentist after I signed the release. They refused and cited HIPAA. From my understanding, HIPAA allows providers to share records for treatment purposes, so this felt like unnecessary resistance rather than a legal limitation. Everyone can have an occasional bad day, but after multiple visits I consistently experienced poor communication, disorganization, and a lack of follow-through. The dental work itself was acceptable, but the customer service was frustrating enough that I cannot recommend this office.

I had a great experience with Dr. Mark McCormick and his assistant. They took the time to go over my X-rays with me and explained everything clearly. They were kind patient and made me feel comfortable throughout my visit. I highly recommend this office

Avoid the Comfort Dental Gold Plan – Richardson Location Bait-and-Switch ​Do not sign up for the Comfort Dental Gold Plan at the Richardson location. It is a complete financial trap. They heavily market this plan by promising "two professional cleanings per year" included at no charge. However, once they get you locked into a mandatory 12-month contract, they completely change the rules. ​I went in for my standard routine cleaning, and instead of giving me the service I paid for, they refused to do it. They claimed I needed a "deep cleaning" instead, which is not covered, and demanded over $380 out of pocket. On top of that, they tacked on a $35 "office visit fee" just for walking through the door. ​When I realized this was an aggressive corporate upsell and tried to cancel the membership, management completely refused to let me out of the contract, stating I am forced to pay them for the full year even though they are refusing to provide the standard cleanings advertised. ​This is a textbook bait-and-switch. They lure you in with the promise of free cleanings, deny the service once you are in the chair to force a massive upsell, and then use the fine print of the contract to hold your wallet hostage. Take your business to an honest, independent private dentist in Richardson who won't treat you like a sales quota.

I have used Dr. McCormack for several years and have been very pleased. He takes time to check insurance details so I can make appropriate decisions. He takes time to give me details of any treatment plans I may need to consider. I highly recommend this dental office. The extended hours can be helpful for those who work or have school age children.

The doctor was great super patient with my overdramatic teen, which says a lot. The whole experience was easy, and everyone was really helpful. We’re cash patients (no insurance), and the pricing was fair. They really worked with us to come up with a plan to help save on costs, and took the time to explain everything so we knew exactly what to expect. Highly recommend this place. Thank you so much!