White Center Smiles

Grateful to have found this dentistry. They were able to accomodate my son and I for appointments. Staff was friendly and explained everything they were doing thoroughly. We’ll be returning.

Interesting that most of the bad reviews have to do with poor business practices, questionable billing and terrible customer service at the front desk because that's exactly why I'm here too. Let me say first that the doctor is great. I have no complaints about her or her work. I'd love to keep going here for her alone. But the billing is SO SHADY. They just sent me a bill (the last week of Sept) for work done on July 30th that I PAID IN FULL AT TIME OF SERVICE. 1200 dollars worth of work! And now they're sending me bills with no notice and no explanation. When I asked, I was told my insurance suddenly added a deductible. NO THEY DID NOT. Then when I called, they won't answer the phone or call me back! I have more work I have been planning on getting done there and they already figured out the cost, so I think they're trying to charge me on work that hasn't been done yet. I'm not sure though since no one will return my phone calls. I am furious at being ignored and feeling like I'm being scammed. I want to go see the Dr because I'm having tooth pain but I don't want to go through this again. This is all very upsetting. I wish it wasn't like this so I could keep going to the dentist in my neighborhood that does good work, but at this point, what am I supposed to do?

I am extremely disappointed with my experience at White Center Smiles. I scheduled a new-patient appointment and, because of my medical history, took my premedication before arriving. I checked in at 9:45 a.m. and was still sitting in the office at noon without receiving an examination, cleaning, or any dental care whatsoever. I recently had X-rays taken elsewhere and understandably did not want to pay for unnecessary duplicate X-rays. The office needed to obtain those records, but this should have been handled or clearly communicated before my appointment. Instead, I spent more than two hours waiting, and the staff could not even tell me when the dentist might be available to see me. I ultimately took medication unnecessarily, lost my entire morning, and left without being treated. I have never experienced such poor organization or communication at a dental office. This experience was completely unacceptable....

I had a great experience at this dental office. The entire team was fantastic, warm and accommodating. Dr. Osundeko answered all of my questions and concerns and they were even able to squeeze me in for some unplanned dental work. I truly appreciate the excellent care and attention to detail!

Thorough cleaning, kind staff, and a truly comprehensive care plan. It’s so refreshing to receive care from a team that communicates everything so clearly and thoughtfully. I left feeling informed, supported, and genuinely cared for.

Friendly and competent service tuned to the patient. After an extended break in dental care, I visited White Center Smiles a couple years ago to get back on track, and it really felt like Dr. Shiao and her crew were on my team. They made getting on track easy, worked with scheduling to make the most of my insurance, and most importantly have made staying on track the easy option. My teeth look better than ever, but more importantly I am confident that my mouth is healthy thanks to their support.

I've been coming here since I moved to white center. I accidentally let alot of time go between appointments and they were very understanding and ready to get to work to help me fix what my negligence had done to my teeth! Im very appreciatve to the whole team for making my anxiety about going back in miniscule! Very professional and friendly!

Everyone at White Center Smiles are so welcoming and nice. Comfortable atmosphere and friendly environment. Doctor was so accommodating and thorough with addressing my concerns. I receive valuable information about my teeth and what best treatment plan fits me !! I’m excited for my journey to having the best smile for miles, thanks to White Center Smiles!

I love this office

Don't go here unless you can afford surprise bills. I wanted to like this dentist, but after Kim at the front desk confirmed I was in-network and covered for my routine cleaning, I got a surprise $200 bill for being out of network. Kim and the dentist were unwilling to work with me claimed it was my fault for trusting their "courtesy" in confirming my benefits. Lesson learned :(

I really dislike that I have to do this because myself and daughter loved this office but recently in the past few months I have had a few issues pertaining to the lady at the front desk. I believe she has to be new because in the few years being a patient I have not seen her until recently. I received some cold and uncomfortable text messages from her pertaining to a recent balance owed. I felt targeted and mishandled and was confused on why she was texting me so blunt and unprofessional. I called and spoke to her she did apologize but I still didn’t feel ok about the situation so I asked for her to have the owner contact me. It’s been a few weeks and still no response. So with that being said next month I will pay what I owe and find another dentist. I do not like how she treated me at all it was unprofessional and totally unacceptable in my eyes. I don’t feel comfortable attending this office anymore so I’ll leave it at that. I did not feel valued as a customer or a patient I understand you have a business to run and certain protocols have to be followed but to cancel my appointment and say I can no longer come back until it’s paid was very disappointing and hurtful. It was the way it was handled that’s my point of this situation. I am not denying my charges even though I am still confused on the amounts and why I was told months later after my services were done. I still don’t have a clear understanding on why I even owe anything. It will get paid I don’t do bad business.