Family Smiles of Sulphur Springs

Our place was very nice and just a minute from the beach. Loved being able to park on the beach. We had a few minor problems but was addressed quickly. Thanks for letting us stay

I was supposed to have an appointment 09-12-26 at 3:00. I was instructed to not eat or drink anything from 12:00 the night before. I showed up at 2:45 as asked to. Only to find out they said my appointment was rescheduled for 1:00. No one called or text me to see if that worked for me. I showed them the text that confirmed my appointment time. They said someone called on 09-08-26 to let me know. I then showed them my call log on my phone and there was not a single phone call to my phone that day. I would not recommend this place to anyone. They didn't even apologize for their miss communication or offer to reschedule the appointment. I will never go back.

After looking on our insurance provider’s list of area oral surgeons, out of pocket costs, and reviews, we decided to go with Dr. Carmichael through Family Smiles of Sulphur Springs, TX. I highly recommend the surgeon, staff, and location. I was most appreciative of Christine Lire, Manager of the SS office. She was most helpful and expedient in providing the itemized bill needed for FSA documentation. Overall, the process was simple and the procedure was easy for the removal of all four wisdom teeth. I would highly recommend and will use them again if an oral surgeon is ever needed.

I am really happy with the amount of patients. The staff had today with my mildly autistic son who thinks pretty much everything new is scary. They were very understanding and let me be involved in helping him get through the x-ray process five stars for being accommodating to his needs and prayer explaining everything to me as well.

Friendly, timely and respectable..I got my appointment set quickly and they e went above and beyond to accommodate us. The appointment went great, no long wait time and very professional.. Will be a patient of Family Smiles for a great period of time

Exceptional visit for my granddaughter, had all 4 wisdom teeth removed, everyone was wonderful to both my granddaughter and myself, Lisbeth was her main nurse, she was gentle and explained everything, the young lady up front that took care of us explained things well, no confusion on what we are to do now that we are home. Dr Carmichael, ty as well, very fast I barely had time to sit in the waiting room before it was done. Ty to all of you,

Best experience I’ve had at the dentist. Great staff that explains everything in detail and answers all your questions. I cannot recommend them enough

Started bringing my daughter here when she was 4 or 5 and she absolutely loves this place. Everyone from the front desk to the dentists are so nice and warm. It’s really great having a dentist office your kid actually enjoys going to!

The staff is nice, helpful, and gentle when providing treatment. Started using the clinic a year ago and have appreciated the review in plan, cost, and working with me for any services needed. Its a full service family clinic, so the kids, parents, or just anyone are welcome.

Over a month ago ii scheduled an appointment, with the understanding I would be getting an exam, X-rays and cleaning, by a hygienist, all the same day! Now upon confirming I ask to confirm this! Alexia said no just and exam and X-rays, clean would be scheduled after they determine if I need a deep cleaning or not! I explained I work in dental field for 23years, not need nor want a deep cleaning! With gas prices and distance I need to travel, I want regular cleaning the same day! Alexia “sorry mama we can’t just take your word for that”. I told her I took their word for it when I was told I would get exam, X-rays AND cleaning at this visit! She wouldn’t budge so I said just to cancel my appointment! She was ok with losing a customer!

I love Family Smiles of Sulpher Springs. The staff is amazing. Super nice and always great you with a smile. There is not waiting forever to be seen. They get you in and out pretty quickly. And do not get all grumpy if something comes up and you have to reschedule last minute they are more than happy to set you up for a different day that will work better for you and your kids' schedule.

My review is conflicted they were absolutely amazing with my toddler BUT I was told a few times that the cleaning was included with his exam so we went ahead and did it and at the end of the appointment they charged an additional $70 for the cleaning that they said was already included in the cost that I had already paid. So I was very unhappy with the front office but they were all fantastic in the back with my son.