Victoria Dentistry

I have a few complaints. First, they talked me into doing a cancer screening which cost quite a bit of money and then the dentist later said I probably didn't need it. Second, I signed up for a year long package but when I asked for a copy of the contract, they failed to provide me with on. Last, when I finally did switch to a new dentist due to a move, they wanted $20 just to send my records. This is usually a curtesy. I asked two days in advance, filled out the form, but they were still unable to get the records to my new dentist in time because their credit card machine wasn't working and they refused to send the records without payment first. I expect better customer service from my dentist.

Went in for a tooth extraction with a lifelong fear of dentists that wasn't unfounded by experience. Left in under an hour, no pain, best dental visit i have ever had.

"I had a very disappointing experience at this office. Instead of a standard dental exam, the doctor spent the entire appointment lecturing me on personal life choices and being to old for braces. He did not even look at my teeth but instead made unsolicited comments about my lip and facial structure. I came in for dental care and left feeling judged and unheard. I would not recommend this office if you are looking for professional, clinical treatment

Bear with me. This is long. I’ve been in constant pain for a month now. I’ve been going to Victoria Dentistry pretty much since they opened and have never had an issue. Staff was always nice, hygienists and dentists did great, up until now. Dr. Vela left the practice and I was not informed my dentist appointment would be with a new dentist. Okay that’s fine I guess. I show up and am seen by Dr. Duvall. He did Xrays and told me I needed work. The hygienist was very demeaning about my cavities, and the way she spoke to me made it sound like I was a child that didn’t know how to brush their teeth. If she had bothered to look at my history, I had regular appointments, am type 1 diabetic (which affects dental care) and recently had a baby (which also affects dental care). I was told by Dr. Duvall I needed fillings and the coordinator called to schedule an appointment. I mentioned the tooth I was heavily worried about and wanting to get it fixed, so we decided to start with that tooth. Other than that, my ‘treatment plan’ was never mentioned or discussed with me. I went for my appointment, he did fillings, and I scheduled an appointment for a few days later for more fillings. Then when I got home, I realized the problem with my tooth wasn’t fixed nor addressed. There was and still is severe decay outside of my tooth, and he slapped a filling on the flat surface and called it a day. Against better judgment, I still went to the next appointment, where again, none of my treatment was discussed with me. I left with fillings to two more teeth. My bite was so high from all of the new fillings on that side of my mouth that my jaw was intensely sore and was locking up. I could t eat. The pain progressed over the next week down to my neck, in to my ear, and I couldn’t even open my mouth. I also can’t eat or drink anything because my tooth is SO sensitive. I made an emergency appointment with another dentist office where I was told I’ll likely need a root canal, but he would try filing the fillings and fixing my bite first just in case. This didn’t fix the problem and now I’m getting a root canal. I do have photo proof of the teeth he did work on. There is still decay inside the tooth at the root. Two other offices told me the work that was done, shouldn’t have been done. Alternatives should have been discussed with me and I should have been informed it was more severe than it looked. Instead, he closed it with composite, no medicated patch, and said nothing. Aside from the problematic tooth, the one I was initially worried about is being recommended to be pulled by the endodontist, so he should have never put fillings on it either. I’ve now paid over $2000 out of pocket for work that is very questionable, as of tomorrow. That doesn’t include the possible second root canal and either crowns I’ll need to receive. Look up Kenneth Duvall DDS before you make an appointment here. I don’t know if they are aware of the issues with this dentist working here, but he does have prior problematic history in Sugarland/Rosenburg along with his practice being permanently closed according to previous reviews and Google.

The front desk lady is rude 😡 she always has an attitude for no reason. I wouldn’t recommend this place to no one. With all the bad experiences that other people have on top of the front desk lady’s attitude 0 out of 10 do not recommend.

The ambiance is warm and inviting from the moment you walk in. Dr. Vela is absolutely amazing — truly exceptional chairside manners, hands down. I highly recommend this dentistry and Dr. Vela to anyone looking for quality care and a genuinely positive experience. 01/13/26.