Duncan Family Dental

The best dental office!! Everyone is beyond kind, a perfect mix of professional & welcoming. Quick scheduling & great with kiddos!

Two stars, due to good dental work, though customer service and professionalism as well as integrity and honesty are lacking. I’ve honestly never had an experience close to this in my entire life and it completely blew my mind how okay the staff was with treating me poorly when I’d had such pleasant interactions for every appointment prior. After years of neglecting dental care, I had multiple fillings etc needing done. The dental office repeatedly canceled my appointments due to vacations, doc not being in that day, etc. that’s ok- life happens. But doing only one filling at a time, and getting pushed out months at a time, my discomfort and pain continued longer than necessary. Unfortunately, they’re the only dentist in the region accepting medicaid with availability closer than 6-12 months out. Still, willing to go with it at this point. Last cancelation, I didn’t call them back- they left a voicemail saying my appointment was canceled. I had received an appointment confirmation text the day before which I replied to confirm. When I called back to reschedule, the office girl told me they canceled me because I didn’t confirm my appointment. I explained I did confirm via text and could send a screenshot- she told me if I want to complain, I could talk to the dentist. I very calmly, nicely, and gently (I hate confrontation) explained I am not complaining, only seeking treatment. I described how long this process has been drawn out with cancellations and she again made her comment about my complaints. she put me “on hold” to talk to the dentist (or hygienist, I am not sure) about if they could see my other family members who also need seeing (the dental situation in eastern Kentucky is absolutely abhorrent). I heard every word of the person she spoke with saying I don’t show up for my appointments and come half an hour late (mind you, I’ve been early to every single appointment, and not missed a single appointment, so this is another bald-faced lie). When the girl came back on, I told her I didn’t appreciate being misrepresented and I just need to get my teeth fixed. She told me “you can complain to the dentist, hold on” and hung up instead of transferring or putting me on hold. Clearly, they had no intention of apologizing, admitting they could have made a mistake, try to rectify, or reschedule. I told my husband I will let my teeth rot out of my head before I try to get in with them again. I have an appointment for myself and everyone in my family end of January an hour further from home because this seems to be the only way to actually receive dental care out here if not in private insurance or private pay.

So thankful for this place, I was having a lot of pain and every dentist I called was booked up but they were able to get me in first thing and gave me antibiotics until my dental surgery. Very professional and friendly.

Have to give an honest review. The team there is wonderful, especially the little lady at the front. I had been having pain for over a year, that would come and go. Super hard to get into a dentist in my area. I called for an appointment, they got me in the next day for scans and 5 days later for my procedure. Super quick! They were all so friendly. The only reason im not giving a 5 start review, is the comment the doctor made. I feel it was rude and unprofessional to do in front of the patient.

Don’t be human and miss an appointment or they will decline to see your children, also wanted us to pay out of pocket for services our insurance actually covered. Will gladly take all 3 of mine somewhere else.

I always have a wonderful experience there. Everyone that works there is terrific.. They really work with my schedule and they Are very understanding and helpful with my insurance!! I love them.

I give this office 5 stars. My son had a bad experience at another dentist office. They are so good with him here and they make sure that he feels nothing while having any dental work. The whole staff is friendly and always makes you feel welcome. He is no longer scared to come to the dentist which makes this mom very happy 😊❤️