Castro Valley Family Dentistry

Friendly staff, Comfortable atmosphere. Appointments always run on time. My hygienist and dentist take time to answer all my questions. I always have a wonderful experience here! Highly recommend!

Original review: 1 star ⭐ They do not have emergency care on the weekends. I had crowns done less than five days ago and they fell out. There is no weekend number or emergency number or even a voice mail to contact them. Update: I give these guys 10 stars! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ After I posted my original review, the office reached out to me within 30 minutes to understand what had happened and review the situation. I was genuinely impressed by how thoroughly they had looked into it — they knew I had called multiple times, understood the treatment I had received earlier in the week, and came prepared with specific questions to assess the situation. It turned out to be a process issue. The Friday flip-to-voicemail had been missed, so I never received the information about their weekend coverage. Mistakes happen — we’re all human — and what really stood out to me was how quickly and professionally the team took ownership of the situation and fixed it. They brought me in first thing Monday morning, addressed my issue, and I walked out in about 45 minutes. Kudos to the entire team and especially the management for holding themselves to such high standards and being transparent with the patients. What impressed me most was not that a mistake happened, but how they responded to it — quickly, thoughtfully, and with genuine concern for the patient. I’m very happy to update my original review. Thank you to the entire team for turning a frustrating experience into a very positive one! 👏

I had three of my wisdom teeth removed by John, and he was amazing! He made the entire procedure so comfortable and stress-free. He was professional, gentle, and explained everything along the way, which really helped put me at ease. I highly recommend John to anyone needing their wisdom teeth removed!

I’m so grateful I found Castro Valley Family Dentistry! I have had severe anxiety & fear around going to the dentist my entire life, and this is the best experience I have ever had. The entire staff is extremely kind and personable, and they did everything they could to make sure I felt comfortable. Dr. John is incredibly kind & gentle, and made me feel at ease. He took care of my cavity quickly and checked on me throughout to make sure I was okay. Andrew gave me an excellent cleaning and was so kind and easy to chat with. Princess was amazing as well and so sweet. The whole team is incredible. It’s been years since I have felt calm and comfortable at the dentist, I really can’t say enough how grateful I am for their whole team and the level of professionalism I experienced. Thank you so much for the care you put into your patients!

The clinic is very clean, and Dr. John clearly explains every step before proceeding. The staff are friendly and professional. I highly recommend this clinic Wahba Hanna

I’ve been to many dental offices before, but this one is truly different. First of all, the nurses are incredibly kind, and they pay attention to the nicest little details—blanket, pillow, drinks, protective glasses, and more. All these small touches are prepared in advance to make sure you feel completely comfortable during your treatment. These are services I had never experienced anywhere else. They genuinely take the time to think through and provide the treatment that fits you best. Dr. Mark & Dr. john discussed my case together and explained every treatment option honestly and clearly. Even though my situation is quite complex, they made it easy for me to feel calm and confident in my decision making process because they provided accurate evaluations and transparent guidance. They truly become your team and are happy to help you every step of the way. I’m grateful for their level of care and highly recommend them.

In my 30 years, this was the best dental experience I’ve ever had. The team is super helpful and efficient. Cindy is super nice and walked me thru procedures. Even the dentists walked me thru what they were doing. They made sure I was comfortable and felt ok. They’re definitely a chatty bunch but i actually appreciated it because it took my mind off of what was going on in my mouth lol after avoiding the dentist for so long, i finally feel good enough to take control of my dental health and will continue coming back

I had a great visit and liked the doctor a lot! Personable, down to earth, and didn't make me feel guilty about not being great about my dental hygiene. They didn't try to sell me anything and asked if I was comfortable the whole time. The staff are nice too. The only thing I would warn others about is that it's on the second floor in a very old building. If you're like me and you hate elevators, be prepared to walk up the stairs. There's also no bathroom inside the suite, they have a key to the shared bathroom in the hallway.