BLVD Dentistry & Orthodontics Hulen

I tried to make an appointment with them and was asked for a TON of vital, personal information which I gave including DOB, SSN, insurance number, Medicare number, dental health information, provider names, diagnoses, treatments, etc., etc. Then, I found out I was not even speaking to the office but to someone in a call centre in Florida! I was livid. I asked to speak to the office manager. I said if you cannot have someone in your own office answer your phones and deal with patients, I am not interested in doing business with you. Cancel my appointment. I thought that was the end of it until today. Today, I received a letter from DentaQuest (who is somehow affiliated with BLVD). They were hacked in May 2026 and 15 million people's confidential, private, sensitive information was stolen. I never was their patient even. They should not have kept my information in their computer!! Now, my information could be used for identity theft and all sorts of other things. There should be a class action suit against these people for failing to protect sensitive, personal, private information. They are offering 2 years worth of credit monitoring and identity theft protection through Kroll Monitoring. So what!! Your information including DOB, SSN, medical information, address, phone, etc. is now out there. The effect is like throwing feathers into a wind storm. You can NEVER recover that information. You may not suffer any additional losses for several years, but you may eventually suffer HUGE losses. Just the loss of your private information alone is enough to warrant a lawsuit against them. You have a private life that has now been shared with heaven only knows who all. Your privacy has been destroyed. Never again will I give out ANY information unless I know I am talking to the actual office, and if I decide not to be seen, then I will demand my information be deleted. I had no idea they even retained my information! They have been holding onto all my private information for months now, and now criminals have it. I am beyond angry. This sort of thing should require mandatory flogging and castration of the greedy people in the corporation who allowed this to happen. Allowing 15 million people's information to be leaked to the world should cause them to go out of business and never be allowed to be in any business that deals with this sort of personal information.

Loved my first visit to BLVD. Lovely office. Dr. Marshall is laid-back and straightforward. My hygienist Michaela was wonderful. I had avoided my dentist for a year, but I don't dread my next visit to BLVD.

This review is long overdue, but I wanted to share my experience. For some background, I've had multiple root canals and dental implants, so I'm no stranger to extensive dental work or what to expect during these procedures. I came to this office almost two years ago based on a recommendation. After my exam, I was told that two teeth needed to be shaved down and fitted with crowns. That didn't concern me because I'd been through similar procedures before. I want to be fair—the front office staff and dental assistants were always kind and professional. My issue is with the treatment I received from the dentist. After my teeth were prepared and temporary crowns were placed, I expected some soreness. Instead, the pain became progressively worse. I was taking Tylenol and ibuprofen every day just to make it through the day. I called the office to explain how severe the pain was, but my concerns were brushed off. When I returned for my permanent crowns, I took more Tylenol and ibuprofen beforehand because I knew how painful things had become. I specifically told the staff how much pain I was in and asked if I could receive a numbing injection before the permanent crowns were placed. I was told I didn't need one. When the dentist began placing the crowns, the pain was absolutely excruciating. Rather than acknowledging my discomfort or stopping to address it, I felt like my pain was dismissed as if it wasn't a big deal. Nearly two years later, I still cannot bite down comfortably on my left side, and that tooth remains sensitive. That should not be the outcome after this type of procedure. While the staff was friendly, my experience with the actual dental treatment and the lack of concern for my pain was extremely disappointing. Based on my experience, I cannot recommend this office and would encourage others to consider other options.

I personally would not recommend. I had a couple crowns done by them 1 year to 6 months ago. One of them had to be redone because the color didn’t match my teeth and the other done 1 1/2 year ago has caused me a bit of irritation since then because there is a gap between the tooth and gum that food can get stuck. They also stopped taking our insurance.

I would really recommend Dr.Nishi, she was very thorough with the exam and explained everything very well . Kathy one of the assistants was also very kind and knowledgeable. Eric was very patient and helpful with explaining the cost of everything the wait time was not too long either. overall everyone was very sweet people . The hygienist April was amazing as well she did an excellent job with the cleaning I hope to see her again when I have to go back to my cleaning !

I’m really upset about my experience today. I had an 8:00 AM prophylaxis appointment at BLVD Dentistry, and upon arrival, I was told that the hygienist I was scheduled with was unavailable. I was offered to proceed with another hygienist, the same one I had previously seen when this exact situation happened before due to a call out. After the scaling portion of my cleaning, I was surprised when the hygienist told me that a dental assistant would complete the coronal polishing. I asked if he had another patient, since it seemed like he was rushing to move on. His response felt dismissive and somewhat sarcastic, which made the interaction uncomfortable. Overall, his demeanor came across as difficult and lacking patient awareness. More concerning, this is now the second time I’ve experienced mandibular pain after being treated by him, likely due to excessive pressure during the procedure. My main concern is the office’s approach to scheduling. If they are unable to accommodate patients properly due to staffing issues, it would be more appropriate to reschedule rather than trying to fit in as many patients as possible. Rushed care leads to a poor patient experience and raises concerns about quality.

Everyone was so great. Devon, the hygienist Beth, and Dr Marshall took care of me. All of were so kind as well as professional, very competent, and efficient. They answered all of my questions and I’d feel lucky to continue my dental care with them.

My family went to BLVD for a few years, the services and cleanings were fine. The billing department and transparency around treatments was the worst I have ever experienced. To the point where the team would notify us of additional charges at follow on appointments, but then be unwilling, or unable, to present a full breakdown of charges and services rendered. No response or follow ups provided after numerous phone calls and emails. We opted to move to a different provider.

All of the staff at this location are professional and friendly. I’ve had several dental emergencies arise and I am able to schedule an appointment quickly every time. Dr. Marshall explains procedures in an easily understandable manner and shows great patience when I am anxious. The staff value the physical and emotional comfort of their patients, which I am deeply grateful for! I always feel welcomed by the staff. Thank you for everything you do to help my dental health!